This Privacy Policy explains how Branch Out Tree Care, Inc. (“Branch Out Tree Care,” “we,”
“us,” or “our”) collects, uses, and shares information when you visit branchouttreecare.com and
any subdomains (the “Site”), request an estimate, or otherwise communicate with us. By using
the Site or contacting us, you agree to the practices described here.

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1. Information we collect
Information you provide. When you fill out our online lead or contact form, request an
estimate, call, text, or email us, we collect the information you choose to share — typically your
name, email address, phone number, property address or service location, and any details you
include about your trees or the work you need.
Information collected automatically. When you visit the Site, we and our analytics providers
may automatically collect technical information such as your IP address, browser type, device
type, pages viewed, referring website, and the dates and times of your visits. This is collected
through cookies and similar technologies, including Google Tag Manager and related Google
analytics tools.
Text messaging information. If you opt in to receive text messages from us, we collect your
mobile number and records of your consent and messaging preferences, as described in our
SMS Terms & Conditions.

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2. How we use your information
We use the information we collect to respond to your inquiries and provide estimates; to
schedule, perform, and follow up on tree care and plant health care services; to send you
appointment, service, and account communications; to send text messages you have opted in
to receive; to operate, maintain, and improve the Site; to understand how visitors use the Site;
to comply with legal obligations; and to protect the rights, property, and safety of Branch Out
Tree Care, our customers, and others.

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3. Cookies and analytics
The Site uses cookies and similar technologies to function properly and to help us understand
site usage. We use Google Tag Manager and Google analytics services, which may set cookies
and collect usage data subject to Google’s own privacy practices. You can control cookies
through your browser settings; disabling cookies may affect how some parts of the Site work.
You can learn about Google’s practices and opt-out options at policies.google.com/privacy and
tools.google.com/dlpage/gaoptout.

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4. Text messages (SMS)
If you opt in, we may send you text messages related to your estimate, scheduling, or service.
Message and data rates may apply, message frequency varies, and you can opt out at any time
by replying STOP. Your participation is also governed by our SMS Terms & Conditions. We do
not share mobile opt-in information or consent with third parties for their own marketing
purposes.

5. How we share information
We do not sell your personal information. We share information only as follows:
Service providers. With vendors who help us operate our business and the Site — for
example, our website host, our online lead/estimate form provider, communication and
scheduling tools, and analytics providers — who are permitted to use the information only to
provide services to us.
Legal and safety. When we believe disclosure is necessary to comply with the law, enforce our
agreements, or protect the rights, property, or safety of Branch Out Tree Care, our customers,
or others.
Business transfers. In connection with a merger, acquisition, financing, or sale of all or part of
our business, information may be transferred as part of that transaction.

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6. Third-party links and embedded content
The Site contains links to and content embedded from third parties, such as Google Maps, our
online estimate form, Facebook, and review platforms. We do not control these third parties,
and their use of your information is governed by their own privacy policies. We encourage you
to review them.

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7. Data retention
We keep personal information for as long as needed to fulfill the purposes described in this
Policy — including providing services, maintaining business and customer records, and meeting
legal, tax, and accounting requirements — and then dispose of it in accordance with our
retention practices.

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8. Data security
We use reasonable administrative, technical, and physical safeguards designed to protect the
information we collect. However, no method of transmission over the internet or electronic
storage is completely secure, and we cannot guarantee absolute security.

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9. Your California privacy rights
If you are a California resident, the California Consumer Privacy Act, as amended by the
California Privacy Rights Act (CCPA/CPRA), gives you certain rights regarding your personal
information, subject to exceptions. These include the right to know what personal information we
collect and how we use and disclose it; the right to request access to or deletion of your
personal information; the right to correct inaccurate personal information; and the right not to be
discriminated against for exercising your rights. We do not sell your personal information and do
not share it for cross-context behavioral advertising in exchange for payment. To exercise your
rights, contact us using the details below. We will verify your request and respond as required
by law. You may use an authorized agent to make a request on your behalf.

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10. Do Not Track
Some browsers offer a “Do Not Track” signal. Because there is no common industry standard
for responding to these signals, the Site does not currently respond to them.

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11. Children’s privacy

The Site is intended for a general, adult audience and is not directed to children under 13. We
do not knowingly collect personal information from children under 13. If you believe a child has
provided us personal information, please contact us and we will take appropriate steps to delete
it.

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12. Changes to this Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last
updated” date above. Your continued use of the Site after changes take effect constitutes your
acceptance of the revised Policy.

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13. Contact us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact
us at:
Branch Out Tree Care, Inc.
308 Palm Ave., Santa Barbara, CA 93101
Phone: (805) 969-7588
Email: loveyourtrees@branchouttreecare.com